Shipping & Returns for Online Purchases
Shipping Free Shipping on Atosa Equipment International Shipping Blind Shipping Large Quantity, Custom and Special Orders
- Third Party Shipping
- LTL Freight Shipping
Returns Refunds Refund Options Return Shipping Costs OEM Parts Disclaimer
Third Party Shipping
We do not allow the use of customers UPS accounts for shipping product.
If you order large equipment that requires LTL shipping, we will ship your equipment with a liftgate standard to ensure you are able to receive delivery. We also include insurance on the equipment in the event that it is damaged in transit. All LTL freight deliveries are curbside ONLY and don't bring the equipment into your place of business. You will need to arrange for help to bring equipment inside your business.
All large equipment will only ship to your billing address provided on your credit card. We WILL NOT ship equipment to any other address. This if to prevent fraudulent purchases.
All LTL shipped equipment sales are FINAL and are not returnable.
The date of your return is within 30 days of your original order date. The item(s) being returned are unused, uninstalled, undamaged, and in original packaging. The item was not a special order item. (Any items that are special order will be indicated on the item detail page above the price.) NOTE: All Large Equipment is NOT ELIGIBLE for return and all sales are final. This includes refrigeration, cooking equipment, used equipment or other LTL shipments. If you have damaged equipment in shipment call our office to make arrangements for a replacement if you purchased new equipment, or refund if you purchased a used item.
Upon confirming receipt of your returned item, you will recieve a refund back to your original form of payment less our 10% restocking fee and the cost of shipping your product back.
live chat or Virtual Meeting
Visit our facebook page and message our team during business hours. We look at eventually adding live chat on our site again.
To arrange for a zoom or microsoft teams virtual meeting with a kitchen specialist, email email@example.com
For Sales and Design Assistance
Call us Toll Free at 866-585-6978
Local Number: 509-585-6978
Press Option 1 for Sales
Press Option 2 for Customer Service
For Western Food Trucks & Trailers, call (866) 500-4911
For Western Restaurant Supply and Home Chef PRO
Customer Service: firstname.lastname@example.org
Sales for Western Food Trucks & Trailers